Arcane Ink Productions: Site Updates & Improvements

 

📰 News System Upgrades

 

We've polished the news creation and editing process to ensure everything runs seamlessly:

  • Caching Fixes: Resolved issues where edits to news articles weren't immediately visible due to server-side caching. Now, changes appear instantly across the site.
  • Discord Integration.
     
🎫 Support Ticket System Overhaul

Our support system has gotten a major glow-up, making it easier for you to get help and for us to respond efficiently:

 

  • Status Tracking Dashboard: Users now have a dedicated "My Tickets" section in their profile, showing all open, pending, and closed tickets with real-time status updates. No more guessing—track your support requests in one place!
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  • File Attachments: You can now upload screenshots, PDFs, or text files when submitting tickets. This helps us diagnose issues faster and provides clearer context for your reports.
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  • Categorized Tickets: We've added predefined categories (e.g., Bug Report, Billing Issue, Game Suggestion) to streamline submissions. This ensures tickets are routed correctly and improves our response times.
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  • Delete Closed Tickets: Users can now delete their own closed tickets directly from the profile to keep things tidy—no more piling up!
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  • Notification System: Get instant alerts for ticket replies via a floating notification beacon. It pops up with unread counts and shows details in a sleek modal. Integrated with Discord for broader updates.

 

🛠️ Additional Fixes & Polish
  • Profile Enhancements: Improved the user profile with better success/error messaging and secure delete options for tickets.
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  • Backend Stability: Fixed various bugs like syntax errors, header issues, and database query problems to ensure smooth operation.

 

  • Performance Tweaks: Optimized caching and added error logging for better reliability.
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If you encounter any issues or have feedback, hit us up via the ticket system—we're here to help! Stay arcane, everyone. 🪄